Find the right answer faster
Every common question has a clear answer here. Find what you need before writing to us.
What do you need help with?
Need help? Our Help Center is designed to guide you quickly to the right information.
Donations
Monthly support, one-time gifts, receipts, payment failures, PayPal and Stripe.
Manage your donationDonation questions
Can I change my monthly amount? ⌄
Yes. Use Manage your donation to adjust your support. If the system does not allow the change, contact donor support before cancelling.
My payment failed. What should I do? ⌄
Usually it is a card, bank or PayPal issue. Update your payment method through the Donor Area so your support can continue.
I donated through PayPal. Is it the same as card? ⌄
No. PayPal subscriptions are managed differently. Use the PayPal route inside the Donor Area.
Can I get a receipt? ⌄
Yes. Contact donor support with your email address and we will send a receipt for any donation.
Adoption questions
Can I adopt from another country? ⌄
International adoption may be possible depending on the animal, country, transport, legal requirements and home suitability.
Why do you ask so many questions? ⌄
Because the goal is not speed. The goal is the right match and long-term safety for the animal.
Can I meet the animal first? ⌄
Where possible, yes. The exact process depends on the animal’s location, needs and the adoption route.
Sponsor questions
What does sponsorship fund? ⌄
Food, medication, treatment, routine, comfort and long-term protection for animals in care.
Do I get updates? ⌄
Yes. Updates arrive when something meaningful changes — not on a schedule designed to fill your inbox.
Can I sponsor an animal who is adoptable? ⌄
Yes. Sponsorship can help support an animal while they wait for the right family.
Legacy questions
Do I need to be wealthy to leave a gift? ⌄
No. A legacy gift can be a fixed amount, a percentage or a protected wish. The meaning is protection, not size.
Can my gift support The Great House? ⌄
Yes. You may express a wish that your gift supports permanent care, medical cases or The Great House.
Should I get legal advice? ⌄
Yes. A solicitor or qualified advisor should help with the legal wording in your country. We can point you toward resources.
The Great House questions
Is The Great House a shelter? ⌄
No. It is the living center of Let’s Adopt: daily care, medical follow-up, permanent residents, recovery and documentation.
Can I visit? ⌄
Visits are limited and carefully managed to protect the animals. Contact us to discuss the possibility.
What does it cost to maintain? ⌄
Food, care, staffing, shelter and veterinary costs are the main categories. Full cost reporting is in our transparency reports.
Transparency questions
Why do you document difficult outcomes? ⌄
Because truth builds trust. Not every rescue ends the way we hope — and hiding that would be a failure of the mission.
Where can I see case updates? ⌄
The Case Library and Reports pages are where you find structured updates and the full record of each case.
Do you publish financial information? ⌄
Yes. Our reporting connects donations to the care they funded — by case, by category and by outcome.
Go directly to the right place
The Help Center helps you find answers faster and ensures your message reaches the right team when needed.
Still need help?
If your answer is not here go to the contact page and use the right door for your question.